Cultural diversity can have a significant influence on the hospitality business. The study reveals
that cultural diversity is highly important in hospitality business due to global customer-related
industry. However, this phenomenal benefit has challenges as well, such as communication
barriers between employees. The best practices for enhancing cultural diversity resulted in
establishing a cultural diversity committee, a language bank or a cultural event. Additionally,
customs are the most appealing cultural attribute which the workforce wants to discover from
other cultures. Cultural diversity has been considered in the hospitality business but is not
carefully implemented. Therefore, there is a strong need for more education and training on
cultural diversity in the future.
- Teacher: Lester Temple Mejia